FREE SHIPPING ON ORDERS OVER $75
0 Cart
Added to Cart
    You have items in your cart
    You have 1 item in your cart
    Total
    Check Out Continue Shopping
    SHIPPING & DELIVERY

    We ship Australia Wide for flat rate of $7.99 per order. Orders over $75 receive free shipping. Currently we do not ship internationally.

    PRIVACY & SECURITY

    You can order with complete confidence at Lottie London, our e-commerce system processes all credit payments via Paypal. PayPal is the safer, easier way to pay online without exposing your credit card number. Fraud protection is built in. To read more about Paypal security visit their website at www.paypal.com.au

    At Lottie London, we recognize and respect the importance of maintaining the privacy of our customers. We do not sell, trade, disclose or give-away any information we may have on any of customers or members. Our servers employ industry standard security procedures to protect all our information from unauthorised access.

    RETURNS & REPLACEMENTS

    We hope you will be completely delighted with your order. However if for any reason you are not, we are happy to offer a refund, exchange or replacement as long as you return it to us within 21 working days, unopened, unused and in its original condition. We reserve the right to refuse an exchange or refund if items are non-saleable.

    SALE ITEMS

    We regret we cannot offer returns to store on sale items.

    WHAT IF THE ITEM IS FAULTY?

    We are always very disappointed on the rare occasions our customers receive a faulty item. If you have identified the fault within 30 days of purchase, then you can return the item under our normal return procedure for exchange or refund. Make sure you let us know about the fault so we can make sure other items are not affected. We will refund any postage on a faulty item, and ensure you are reimbursed for recorded delivery postage on the item.

    CAN I RETURN AN ITEM I RECEIVED AS A GIFT?

    An item that was received as a gift can be returned for an exchange if you have a gift receipt as your proof of purchase or proof of purchase. Refunds can only be made to the original credit or debit card on which the gift was purchased.

    ORDERING

    To order your products simply browse our store, locate the products you wish to purchase and press the "Add to Cart" button to add the item to your shopping cart. Once you have all the items you want to purchase in your cart, click the Checkout button to proceed to the Checkout. Our checkout procedure is an easy step-by-step process where you will be asked for your billing, delivery and payment information. If you have any problems ordering please contact us.

    VIEWING ORDERS

    You can view your orders with Lottie London anytime by logging into your customer account. After logging in, click on 'My Orders' on the right

    UPDATING ACCOUNT INFORMATION

    You can update your account information with Lottie London anytime by logging into your customer account. After logging in, select from the customer options on the right which include Account Information and Newsletter Subscription